Terms of Sale

1. Seller
Products in the online store vip-a.eu are sold by SIA "V.I.P.A":
Registration number: 2103038912
VAT number: LV42103038912
Registered address: Oskara Kalpaka iela 42, Liepāja, LV-3405, Latvia
E-mail: info@vip-a.eu
Phone: +371 29244079

2. Conclusion of the contract
2.1. The online store is open for orders 24 hours a day, 7 days a week.
2.2. Purchases may be made by persons of legal age. Minors may make purchases with the consent of their parents or guardians.
2.3. The sales contract is concluded when the customer has placed and paid for the order and the seller has sent an order confirmation to the customer's e-mail address.
2.4. By placing an order, the customer confirms that they have read and agree to these Terms of Sale.

3. Prices and payment
3.1. Prices are shown in euros and include VAT. The shipping cost is shown at checkout.
3.2. Orders are paid online at checkout using one of the payment methods offered on the website:
– payment cards (Visa, Mastercard, American Express);
– digital wallets (Apple Pay, Google Pay, Shop Pay);
– PayPal;
– Klix (payment via online banking);
– V.I.P.A gift cards.
The available payment methods may depend on the customer's country. The seller does not store payment card details.
3.3. Payment is made in advance. The seller starts processing the order once the payment has been confirmed.

4. Production and dispatch
4.1. All V.I.P.A products are made in our own production facility.
4.2. Items in stock are dispatched within 1–3 business days of the order being placed.
4.3. If an item is temporarily out of stock, we will make it especially for the customer. Production takes 1–3 weeks. We will inform the customer of this in advance, together with the expected dispatch date.

5. Delivery
5.1. Orders are delivered by post or courier to the address provided by the customer at checkout. The customer is responsible for the correctness of the address.
5.2. Delivery methods, times and costs are shown at checkout and in the Shipping Policy.
5.3. If a parcel arrives damaged, the customer should, where possible, note this in the presence of the courier and inform us immediately at shop@vip-a.eu, attaching photos.
5.4. The seller is not responsible for delivery delays caused by the customer (e.g. an incorrect address) or by circumstances beyond the seller's control.

6. Exchanges and returns
6.1. The customer may exchange or return an item within 14 days of receiving the order, in accordance with the Exchanges & Returns policy.
6.2. Return shipping is paid by the customer. Customers in the European Union receive a refund of the full order amount; customers outside the European Union receive a refund of the order amount minus the shipping cost.
6.3. Refunds are made within 1–10 days of receiving the returned item, using the same payment method that was used for the order.

7. Product quality and defects
7.1. The description and specifications of each product are given on the product page.
7.2. The colour of a product on screen may differ slightly from the actual colour due to monitor or phone settings.
7.3. If a product has a manufacturing defect or the customer received a product other than the one ordered, we will replace it or refund 100% of the amount paid in accordance with the laws of the Republic of Latvia. Please contact us at shop@vip-a.eu and attach photos.

8. Personal data
We process customers' personal data in accordance with our Privacy Policy.

9. Promotions and discounts
9.1. The seller may run promotions and offer discounts.
9.2. The terms of promotions may be changed or cancelled. Each order is subject to the terms in effect at the time it was placed.

10. Liability
10.1. The customer is responsible for the accuracy of the information provided when placing an order.
10.2. The seller is not responsible for the content of third-party websites that may be linked from our website.
10.3. The seller may amend these Terms of Sale. Each order is subject to the Terms of Sale in effect at the time it was placed.

11. Final provisions
11.1. These Terms of Sale have been drawn up in accordance with the laws and legal acts of the Republic of Latvia.
11.2. All disputes arising in connection with these Terms of Sale shall be resolved through negotiation. If no agreement is reached, disputes shall be resolved in accordance with the laws of the Republic of Latvia.